FAQ

Have a question about our products or services? Take a look at our FAQ section below to see if we might have already answered it. If you still need something answered, just get in touch and we’ll help as much as we can.

WHAT ARE THE PAYMENT OPTIONS?

We accept payment according to delivery method:

Cash on delivery (COD)- via cash payment /online transfer

Courier delivery & international shipment- online transfer

WHAT IS YOUR RETURN POLICY?

We are small, independent business and most item are handmade. However, we do accept undamaged product for full refund or within 15 days of original purchase. Please feel to drop us an additional request and measurement before purchasing.

DO YOU SELL GIFT CARDS?

SHIPPING & DELIVERY

YES! If you are not sure what to gift your loved one on their special day. Let them decide with BORNEO CRAFT STUDIO e-gift cards.

once purchase are made. Your order will be process and ship out within 7 days. (depends on quantity of orders)